COMPANY: Timeless Yacht Charter, nautical tourism limited liability company, travel agency

NAME: Timeless Yacht Charter d.o.o.

HEADQUARTER:  Dubrovačka 21a, HR-22202 Primošten

BASE: Marina Kornati Biograd, West entrance, Coast of King Petar Krešimir IV 23210 Biograd na moru, Croatia

WORKING HOURS:

Winter: 08:00 – 16:00, Monday – Friday

Summer: 08: 00-16: 00 – Tuesday – Thursday

Friday – as per job requirements

Saturday – as per job requirements

MAIN ACTIVITY: providing accommodation on board vessels – charter

LEGAL FORM: Limited Liability Company registered with the Commercial Court in Zadar, Permanent Service in Šibenik

FOUNDERS / MEMBERS: Marjan Djuras, Janko Bobek, Leon Mlakar

DIRECTOR: Marjan Djuras

FUNDAMENTAL CAPITAL: HRK 20,000.00 paid in full

MBS: 110031907

OIB: 11718661445,

VAT ID: HR11718661445,

ID: HR-AB-22-110031907

WEB ADDRESS: https://timelessyc.com/

E-MAIL: info@timelessyc.com;

PHONE: +385992167868

OPEN ACCOUNT: OTP bank d.d. SPLIT

IBAN: HR6424070001100179885

SWIFT: OTPVHR2X

BUSSINES  MANAGER: Jelena Kralj, She has been appointed as a manager on the basis of the Certificate of Professional Examination for Business  Manager by the University of Zadar

SUPERVISORY BODY: Ministry of Tourism – Independent Sector for Tourism Inspection Trg Republike Hrvatske 8 / I, 10000 Zagreb, Croatia

The terms, content and prices of the services are clearly stated with each service. Timeless Yacht Charter d.o.o. agrees to abide by them, and waives the right to change them after the guest makes a down payment / confirms the reservation of the service. Immediately upon receipt of the down payment, Timeless Yacht Charter d.o.o. undertakes to issue the guest an invoice for the down payment received, and on the day of departure of the guest, that is, upon consummation of the service, Timeless Yacht Charter d.o.o. will cancel the invoice for the down payment received and issue the guest invoice for the service performed.

NOTICE OF METHOD OF SUBMITTING WRITTEN CONSUMER COMPLAINT

Pursuant to the provisions of Article 10 of the Consumer Protection Act (Official Gazette 41/14) and Article 6, item 3 of the Tourism Service Provision Act (Official Gazette 130/17), a tourist service user is allowed to file a written complaint by mail to the registered office address Dubrovačka 21a, HR-22202 Primosten or by email at info@timelessyc.com;

We will respond to your complaint  within 15 days of the receipt of your complaint. Please include in your complaint your name, surname and e-mail address.